Refund & Cancellation & Return Policy

1. Cancellation

  • Orders can be canceled within 12 hours of placement or before dispatch (whichever is earlier).

  • To cancel, email us at fashion247@gmail.com with your order ID.

2. Refunds

  • Refunds are only applicable in the case of damaged, defective, or wrong items.

  • You must notify us within 48 hours of delivery with unboxing video proof.

3. Refund Process

  • Once approved, refunds are processed to the original payment mode within 7-10 business days.

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.


    Here’s a professional and customer-friendly Return Policy for Fashion247. You can edit specific timelines or conditions based on your business needs:

    Fashion247 Return Policy

    At Fashion247, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help!

    Returns Eligibility

    • Items must be returned within 7 days of the delivery date.

    • Items must be unused, unwashed, and in original condition with all tags attached.

    • Items marked as Final Sale, accessories, lingerie, or customized items are non-returnable.

    • For hygiene reasons, we do not accept returns on earrings, cosmetics, or undergarments.

    Return Process

    1. Email our customer support at support@fashion247.com with your order number and reason for return.

    2. Once approved, you'll receive return instructions and a return address.

    3. Ship the product back using a trackable shipping service.

    Please note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

    Refunds

    • Once we receive and inspect the item, your refund will be processed within 5-7 business days.

    • Refunds will be made to the original payment method.

    • Shipping charges (if any) are non-refundable.

    Exchanges

    • We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

      If you wish to exchange a product, please ensure the item is unused and in its original packaging.
      Once the product is received and inspected, we will dispatch the replacement within 2–3 business days. Delivery of the exchanged product typically takes 3–7 business days.

    Damaged or Incorrect Items

    If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or full refund at no extra cost.

    If you need help or have questions about our return policy, feel free to reach out to us at support@fashion247.com.

    Let me know if you'd like to add COD returns, store credit options, or return pickup services.